We offer Australia Post standard shipping ($9) & Express ($12). Nothing stands between you and your order except 5-7 business days. Need it sooner? We got you. Just select Express (2-4 business days) shipping at checkout.

Standard Australia Post: 

2-5 business days delivery to metropolitan areas

3-6 business days delivery to other areas

Express Australia Post:

2-5 business days delivery to metropolitan areas

1-3 business days delivery to other areas

Orders will be fulfilled by our team within 24 hours of placing your order.

Track your orders here - https://auspost.com.au/mypost/track/#/search

(please note all shipping times are from fulfilment. No fulfilment is done on weekends or public holidays.)

Yes!

If your order is shipping to an incorrect address, please email Hi@Pelucci.com.au. as soon as possible.

Once your order has been shipped we are unable to change the address.

Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to Hi@Pelucci.com.au

Once your order is sent, check your inbox for an email notification which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you have any other questions, reach out to Hi@Pelucci.com.au.

We accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards.

Unused or unworn items can be returned within 15 days, just email us at Hi@Pelucci.com. Items on sale may not be exchanged.

If your order is outside of 15 days but you have an issue with your order and are within our 1 year warranty period, feel free to reach out to us at Hi@Pelucci.com.au

Exchanges are easy ! Any unused or unworn items can be exchanged within 15 days.

We’ve worked hard to create a set of essentials that are durable and lasting so we offer a 1 year warranty on our products. Wear and tear may happen, especially when pets are involved, but if your items are damaged within a year of purchase, we’ll replace them free of charge. Email us at Hi@Pelucci.com.au to chat about our warranty. We do not accept returns or exchanges for dirty or dog damaged items. However, if the product you received is incorrect or breaks, we will gladly exchange it for you or provide a refund on a case-by-case basis.

We understand some pups may get excited with our items and chew them up. Unfortunately, this is not considered a part of regular wear and tear, and isn't a defect on our part. Feel free to reach out to Hi@Pelucci.com.auto see what we can do for you.

We’ve worked hard to create a set of essentials that are durable and lasting. That’s why nearly all of our items are protected by a limited one-year warranty. Sure, wear and tear happens, especially when pets are involved, but If the items you’ve ordered aren’t performing as they should within a year of purchase, we’ll fix or replace them free of charge. Email us at Hi@Pelucci.com.au to chat about our warranty.

Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at Hi@Pelucci.com.au

Having a pet gets messy, but all of our items are designed to be easy to clean. In general, a quick hand wash with gentle soap should do the trick, but more detailed care instructions are listed on each product page.

For now, our essentials are available exclusively through our website. But, we’ll be announcing exciting retail partnerships very soon.